Here are some frequently asked questions about MuscleAppeal.com. Please read through this list if you are having technical difficulties or if you have general questions.
Yes!!! ALL of our videos are downloadable. It is very easy to download videos, and there is no bandwidth limits! You can download as many videos as you like. To download the videos, Click on the download button in the video members area, and save to your computer. If you are downloading from a mobile or tablet devise you may need to install 3rd party software, such as the DropBox app to store the video.
Make sure you are on a computer. If you are trying to download the videos on a tablet or mobile device you may need you install a third party application to download and save to your device. We recommend Dropbox or WinZIP. These two seem to work the best for our members.
If you are having difficulties downloading videos / photos to your computer, please contact our technical support.
We use MP4 video format. This seems to be everyone’s preferred video format. You can download our videos on any computer. Video Lan Player (VLC) plays almost any video. It is a great video player.
High Definition is the way to go! 100% of our videos and photos are High Definition. (majority of our videos are 1080p, 1920×1080 HD) In 2019 we have started to record videos in 4K!
If you have cancelled your membership, it might have expired. Check your email confirmation you received with CCBILL to see when the dates your membership is set to expire… If you have not cancelled your membership, and you cannot login to your account, contact us immediately to resolve this issue.
If you have recently joined, and you can not login, or when you try to view the members area you get re-directed to the membership options page, or when you login it says “You do not have permission to view this content.” This is most likely an error that occurred in the sign up process.
When you are filling out your membership details on the members form… Your details MUST match what you enter on the CCBILL payment form. If you enter a different email address on the two forms, or if they are spelled differently, the payment can not match which membership it is assigned to.
To resolve this issue you will need to contact us at: email@example.com. We normally reply to emails within 1 hour, but please allow 24 hours for us to reply. You will be given extra days on the end of your membership for any time lost.
If you have cancelled your membership, and now you get an error message that says: “Inactive Membership” Don’t panic! You will still get what you paid for!
We do not use CCBILL’s outdated user management software like other websites do. We have our own membership database… If you have cancelled your membership with CCBILL.com there can be a delay for there server to notify our members database.
This normally resolves itself in a few hours when CCBILL’s webhooks are sent to our database… However you can contact us at: firstname.lastname@example.org and we will manually re-activate your membership.
We will honor any time that you have lost on your membership. If it takes us more than 24 hours to re-activate your membership, we will add on a few more days at the end. You have paid for 30 days membership, and we will honor that.
For future reference to avoide this headache, please cancel your membership through us directly. We have our own cancellation form you can fill out.
If you have forgot your username or password, you can reset it. There is a link at the bottom of the login box that says “forgot password?” Click on that link and it will take you to the password reset page. Navigate to the login page, and click on the forgot password link.
We do accept manual PayPal payments. However, if you pay through PayPal, it will take us up to 24 hours to create your membership. We will need to manually activate your membership if you pay through PayPal.
If you would prefer instant access to the members area, you will need to use CCBILL payment gateway for your payment.
We strongly recommend cancelling your membership through our cancellation form. This will guarantee that your account will be cancelled within 24 hours.
If you have paid using CCBILL.com payment gateway, you can cancel directly through CCBILL.com. However if you cancel through CCBILL.com your membership will become inactive. Only cancel through CCBILL.com directly if your recurring payment is due in the next couple of days.
If you would like access to the full 30 days that you paid for on your membership, then you will need to cancel through our cancellation form.